![]() Come and find your own special Baja memories. Secrets Los Cabos will be a place for travelers to find fun and relaxing in the Baja-what our family calls our happy place. ![]() You each helped us recover the vacation vibe! David and Roberto at the quiet pool were part of that vibe as well! Gracias to all. The staff in every restaurant was attentive and knowledgeable. This is the same spirit shown to all guests in my experience. You were amazing, caring and showered us with the loving spirit we have come to cherish from the people of Mexico. I want to thank Steve and Diego and Mirabel especially, the doctors on site, the restaurant and housekeeping staff that assisted us. The staff came together to get him the assistance he required with professionalism and constant support. My husband needed immediate medical care for a health emergency. We are told the 27-hole golf course is enjoyable to play not to mention the stunning mountain and ocean views. Choose the Preferred Level when booking if you can, but no matter where you stay, the staff works tirelessly to make your vacation carefree, fun and relaxing. ![]() From the thoughtfully chosen upgrade as preferred members to a room with a stunning ocean view to every special request being handled perfectly, we loved being at Secrets Los Cabos. Our second stay at this pampering adults-only resort was wonderful. Service is a little slow sometimes in the restaurants, but when you’re on vacation who needs to be in a hurry? All over a really wonderful experience, I will definitely be back to a Secrets resort. Portofino, the Italian restaurant was definitely my favourite, but the hibachi quite good too. DJ Diego down at the sports bar at night keeps the music going and will put on requests if you ask! The food is pretty good, the breakfast buffet is the same every day. Lucas and the entertainment team are very nice and like to keep the crowd happy and entertained. The staff around the pool are great and friendly, happy to keep your drinks cold and full! Bartender Christian and Tomas were great! And the team at the barefoot Grill produced a nice quick bite pool side. The resort is beautiful, the staff are wonderful! The rooms are very nice with housekeeping and a turn down service every day, leaving a bottle of water and your slippers beside your bed. I came to Secrets with my husband and another couple. We look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service. Your comments are truly valuable for us, as this allows us to improve our service levels and product. With this said, we thank you again for sharing your feedback. For future guests, we would like to assure you that due to our company's concern about adulterated bottles, every 6 months Cristal International audits our hotel and certifies the legal origin, the register, and handling, the levels of alcohol in our products and the destruction process. Similarly, we require a valid registration with the Mexican authorities for national liquors, known as COFEPRIS (Comisión Federal para la Protección contra Riesgos Sanitarios). Food and Drug Administration for imported liquors. Specifically, we require a valid Certificate of Registration with the U.S. Further, we purchase alcohol solely from approved licensed and bonded vendors and that meet all standards required by the designated regulatory authorities. Our staff registers each new bottle they open, and we destroy all empty ones as the federal law dictates so. We thoroughly follow the procedures that preserve the correct handling of any alcoholic beverages. In regards to alcohol, we would like to assure you that the health and safety of our guests and staff is always our top priority. We pride ourselves on having a very polite and friendly team we regret that you did not have our usual warm heart service. We are sad to read that we didn’t meet your expectations. Dear Chriskk01, Thank you for sharing your comments about your stay.
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